Frequently Asked Questions

What information is required to place an order?

• The recipient’s name
  
• Physical address (carriers will not deliver to a P.O. Box)
  
• The correct zip code
  
• If the gift is being delivered to a business address, include the company’s name.
  
• Day time phone number
  

The day phone number is very important. This is the number that the shipper will call if they have any question concerning delivery. Helpful hint: If you do not know the recipient’s phone number, enter a number where you can be reached.

Do you offer a guarantee?

Yes, your satisfaction is always guaranteed.

How do I know you received my order?

You will receive an e-mail confirmation within minutes of placing your order. The confirmation will list the following information:

• Recipient’s name
  
• Item selected
  
• Total cost
  
• Arrival date
  
• Order number
  

When will my order ship?

Orders placed before 12 noon EST are shipped the same day. Orders placed after 12 noon EST are shipped the next business day. Weekends and Holidays are not considered business days. We offer numerous shipping options. Reminder: Arrival dates for ground shipments are estimated. If a specific arrival date is required, we suggest Over-night or Second-day service.

What if I need to make changes to the order or cancel?

We will make every effort to change your order as long as it has not been delivered or in transit. To request a change, e-mail us at: info@designsbyalfreda.com. Normally, a request change submitted by 11:00 am EST (on the ship day) can be implemented. During peak holiday periods (Christmas, Mother’s Day & Valentines’) same day changes may not be possible.

I need help with a large order; multiple recipients and multiple locations. Do you provide personalized service?

Yes, we would be happy to assist with your gift selections. We know how hectic schedules can be. E-mail us at: info@designsbyalfreda.com. We can setup a specific time to discuss all your gifting needs.